Your mission
Are you early in your IT career and looking for a role where you can learn, grow, and have real impact from day one? This could be the perfect fit.
Tupl is looking for a **Level 1–2 Kubernetes Support Engineer** to join our Infrastructure Operations team in the U.S.
You’ll be part of a skilled and collaborative team supporting the infrastructure behind Tupl’s big data automation platform, used by major telecom operators worldwide.
This is a great opportunity to gain hands-on experience with modern monitoring, cloud, and automation tools while contributing to real customer projects.
Tupl is looking for a **Level 1–2 Kubernetes Support Engineer** to join our Infrastructure Operations team in the U.S.
You’ll be part of a skilled and collaborative team supporting the infrastructure behind Tupl’s big data automation platform, used by major telecom operators worldwide.
This is a great opportunity to gain hands-on experience with modern monitoring, cloud, and automation tools while contributing to real customer projects.
Tasks:
You’ll help keep systems healthy, stable, and running efficiently by handling day-to-day operational tasks such as:
1. Monitoring & Incident Response
2. Troubleshooting & Basic
3. Ticket & Request Management
4. Documentation & Reporting
5. Escalation
6. Preventive Maintenance
7. Additional Exposure (depending on project)
8. Communication & Teamwork
You’ll help keep systems healthy, stable, and running efficiently by handling day-to-day operational tasks such as:
1. Monitoring & Incident Response
- Respond to alerts related to our Kubernetes clusters or infrastructure incoming thru many sources.
- Review Grafana performance and utilisation dashboards to detect anomalies or performance degradations.
2. Troubleshooting & Basic
- Resolution Restart or verify services when needed.
- Assist with user access, password resets, or connectivity issues.
- Follow runbooks to perform restarts or apply standard fixes.
3. Ticket & Request Management
- Manage incidents and requests through Jira or Opsgenie.
- Handle simple provisioning or permission requests.
4. Documentation & Reporting
- Record actions taken and resolution steps.
- Contribute to daily health reports and incident summaries.
5. Escalation
- Identify when issues require escalation to L2/L3 engineers.
- Provide detailed context to ensure smooth handovers.
6. Preventive Maintenance
- Perform routine checks on system usage, performance, and backups.
- Support patching, updates, and preventive reboots.
7. Additional Exposure (depending on project)
- Monitor cloud workloads (AWS, Azure, or GCP).
- Support basic virtualization tasks (VMware, Proxmox).
- Respond to minor network or connectivity issues.
8. Communication & Teamwork
- Provide clear updates during incidents and shift handovers.
- Collaborate effectively with global teams and customers.
- This position involves the possibility of working rotating shifts (morning/afternoon/night) since we provide 24x7 support.
- If applicable, additional compensation is provided for rotation, along with additional time off.
- Additional on-call may be required and compensated accordingly.